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General terms and conditions

General terms and conditions

The following conditions apply with the agreement between Restaurant Odd Fellow Palace ApS, Bredgade 28, 1260 Copenhagen K and the customer. The agreement applies at a confirmation via mail, signature and deposit payment.


Deposit and prepaid rent

The deposit of 25.000 DKK is due 8 days after the reservation is confirmed. If this is not possible there has to be a bank guarantee of the total amount. The reservation is final when the deposit is payed, or bank guarantee issued
Restaurant Odd Fellow Palace is entitled to cancel the agreement if the payment is not made within 8 days.


Force Majeure

At extraordinary circumstances that is beyond the control of the Odd Fellow Palace we reserve the right to move the event to another room at the Odd Fellow Palace.
We reserve the right to deny events if the purpose or activity is in conflict to The Odd Fellow Palaces beliefs and principles, if it conflicts with Danish law, if it is political extremism, or if it will affect the reputation of the Odd Fellow Palace.
In the event of strike, lockout, fire, electricity/gas outages, untimely/interrupted product deliveries or other extraordinary circumstances beyond the control of Restaurant Odd Fellow Palace and its staff, Restaurant Odd Fellow Palace is entitled to cancel, limit or change the event without being required to compensate the customer.


Payment

The final invoice is sent immediately after the event has been held. The deposit is deducted from the final price. The invoice must be paid within 8 days either by bank transfer or cash
If the payment is late there will be a fee of 100 DKK for every reminder and interest will accrue after prevailing rate. If the payment not received after 30 days, it will be sent to debt collection agencies.


Complaints

Odd Fellow Palace must be informed of any complaints or requests for compensation as soon as possible and at least a week after the event has been held.


Facilities, cleaning, noise etc.

The written confirmation contains which rooms is to be used for the event. The price includes cleaning of these rooms. If the Odd Fellow Palace considers that is necessary to have extra cleaning in these rooms, there will be a fee of 750 DKK per hour incl VAT. If extra rooms are used, other than mentioned in the confirmation there will be a cleaning fee of 750 DKK per hour and room rent.
Odd Fellow Palaces staff is not responsible for any guest actions during an event.
In the event of broken glass, porcelain, rice etc. on the Palaces floor, it must be notified to the staff immediately and if there is scratches or damages on the floor, the Odd Fellow Palace can charge the customer of sand and varnish of the floors.
Furniture, paintings, carpets, exhibitions etc. is to be handled with care. If these are damaged in any way, they must be replaced at the customers expense. The Odd fellow Palace will set a reasonable price according to the items value. The price is non-negotiable. This will go through the customers insurance company or by invoice.
It is not allowed to place anything on the pianos in the Odd Fellow Palace
All kinds of confetti and firework must not be used in the Odd Fellow Palace. If this is disregarded there will be a cleaning fee of 750 DKK per hour.
Furthermore, unattended fire is not allowed in the Odd Fellow Palace
At events at the Odd Fellow Palace the noise should be held at a reasonable sound level. It is not permitted to play loud music before 11pm and all doors and windows are always to be closed during music.
If the staff considers the music to be too loud this must be complied with. If this is not done the restaurant is entitled to close the event and the customer is still to pay for the entire event. If there is a fine from the authorities, this is also to be paid by the customer.
Where a ‘Sound Guard’ is installed this must always be used. We have regulations that applies to music and noise. This is made by the City of Copenhagen and the Ministry of Environmental and food of Denmark. This concerns limits of noise measured in dB
Ground floor, 1st floor and 2nd floor maximum level = 90 dB
Concert Hall maximum level = 92 dB
Music such as DJs or live bands etc. brought by the customer or third parties must contact the Odd Fellow Palace to receive information about regulations considering noise and music levels.

Parking, supplies, flowers etc.

The Odd Fellow Palace does not have parking spaces for customers, but in certain circumstances it is possible to rent a parking spot, but this must be written in the confirmation
Vehicles with ex. AV supplies, flowers can be drop off but only in agreement with the Restaurant
All supplies, presents etc. must be removed from the room at the end of the event by the customer.

Cancellation, number of participants etc.

If the event is cancelled 90 days prior to the event there is no fee and the full deposit is returned
Cancellation 60 days prior to the event – the deposit is detained
Cancellation 30 days prior to the event – 50 % of the invoice must be paid
Cancellation 15 days prior to the event – 75 % of the invoice must be paid
Cancellation less than 15 days prior to the event – the full amount of the invoice must be paid
The number of participants can be changed by 20 % 7 days prior to the event. If the participant number changes within the 7 days, the full amount must be paid.
If the number of participants is reduced by more than 20 % the restaurant is entitled to move the event to another room at the Palace or cancel the event without any compensation
Please note that some rooms can have a minimum payment requirement

Program of event

6 days prior to the event the restaurant must have a plan on how the event is to be executed, this being arrival times, speeches, entertainment etc. And this must be supplied by the customer.
The restaurant is not obliged either financially or professional for entertainment ordered directly by the customer. Catering for support staff (i.e. photographer, musicians, entertainers) must be paid by the customer.
All information regarding stage measurements, electricity, AV etc. is to be forwarded to the restaurant. However, it is the artists responsibility to contact the restaurant for the necessary information. Time for arranging this must be arranged and confirmed with the restaurant staff.

Covid-19 appendix

Due to the current situation regarding Covid-19 we temporarily have changed the cancellation policy.

If an event, due to the current Covid-19 situation is not able to be held, it will be possible to move the date up to one year from the original date – free of charge. This must be notified to Restaurant Odd Fellow Palæet ApS at least 3 weeks prior to the original date. In the event of a cancellation the current cancellation policy applies. 

This appendix is valid until 31st of December 2020

Contact us

Whether you want to book a site inspection or have a non-binding conversation about a future event, please contact us via this contact form and we will get back to you as soon as possible.

If you have any questions please give us a call: 
+45 33148424